Customer Care Representative

  • Innovative Chemical Products
  • Andover, MA 01810, USA
  • 05/13/2022
Full time Customer Service

Job Description

Leverage your customer service and communication skills towards a prominent role with a leading global manufacturer located in one of the most beautiful and best places to live in Massachusetts. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact. 

Due to growth, Innovative Chemical Products, an industry leader and world class manufacturer, is searching for a Customer Care Representative to join their team in the Andover, MA area. 

As a member of the team, you will enjoy:  

  • Excellent Compensation – $18-$23/hr. based on experience 
  • Full Benefits Package – Medical, Dental, 401k and more! 
  • Annual Merit Increases  
  • Referral Bonus 
  • Paid Time Off - Enjoy a total of fifteen (15) days of accrued Paid Time Off (PTO). ICP observes eight (8) company-paid Holidays. 
  • Stable and Growing - Join one of the Nation’s fastest growing coatings and adhesive manufacturers where you will receive the support and industry training you need to advance and grow with us! 
  • Safety is our #1 priority – Enjoy working with an organization that is committed to your safety and providing a safe environment, safety equipment, gear, training, meetings, audits and more. 

If you have experience in a customer service role and strong communication skills, then Innovative Chemical wants to hear from you! Previous experience in a Call Center, ERP systems, and/or the Paint Industry is a plus! 
Don’t miss out on this Opportunity! Apply Now! 

If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you!  The role of this position will be to provide exceptional customer service and to support the Marketing team as needed.  The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation.  You will help reposition the Customer Service Department to function as a revenue driver.   

Key Responsibilities: 

  • Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers. 
  • Accurately enter all received orders and communicate any exceptions to customers. 
  • Master the MAS500 operating system to enter orders, retrieve customer history, stock status and sales order status. 
  • Process Return Material Authorizations and Credits. 
  • Maintain account relationships with key decision-makers at dealer accounts. 
  • Create and assemble marketing materials for Sales Representatives 
  • Proof/edit documents as assigned. 
  • Complete other duties as assigned. 

About the Company: Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.  Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. 

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.