Service Advisor

  • Premier Truck Group
  • Tulsa, OK 74101, USA
  • 02/03/2022
Full time Customer Service Sales

Job Description

Bring your sales and customer service experience to a great company offering competitive pay, excellent benefits, and weekends off! Enjoy plenty of advancement opportunities as you represent one of the TOP Freightliner dealerships in the nation.

Premier Truck Group, one of the top Freightliner dealers, is seeking a Service Advisor to join our Tulsa, OK team.

If you have sales and customer service experience, this is an opportunity you need to explore! Experience as a Service Advisor or in a shop environment is a huge plus!

Why join and stay with the Premier team:

  • Competitive pay!
  • Full Benefits Package: Medical, dental, life, 401(k) with match, 9 paid holidays, great PTO program, STD, LTD, cancer/accident insurance, and more!
  • Advancement Opportunities: We promote from within. With 33 locations across the U.S. and Canada, the opportunities are endless!
  • Elite Support Certified by Freightliner: Join a team that delivers unmatched customer service and efficiency.
  • Company Culture: We are proud to boast a family-first, friendly environment with open door policy and long tenured employees.

Essential job functions:

  • Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
  • Greets customers promptly in a polite and friendly manner, conducts telephone transactions courteously, and quickly
  • Writes up customers’ vehicle problems accurately and clearly on the repair order
  • Test drives the vehicle with customer as needed to confirm the problem
  • Refers to service history, inspect vehicle, and recommends additional need service
  • Advises customers on the care of their trucks and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Provides a complete and accurate written cost estimate for labor and parts and establishes a “promised time”
  • Obtains customer signature on repair order; provides customer with a copy
  • Establishes customers’ method of payment; obtains credit approval if necessary
  • Notifies dispatcher of incoming work
  • Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted
  • Explains completed work and all charges to customer
  • Closes repair order as appropriate
  • Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored
  • Implements a quality control process to eliminate comebacks
  • Handles telephone inquiries regarding appointments and work in progress
  • Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts
  • Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty
  • Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle
  • Notifies customers promptly regarding any delays, changes, or additional work required
  • Documents all work performed
  • Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies
  • Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately
  • Communicates with Supervisor if additional work is needed
  • Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; reports any deviations to management immediately
  • Understands the terminology of the trucking business and keep abreast of technology changes in the product
  • Follows all attendance and punctuality standards and adheres to timekeeping standards
  • Follows the Company Code of Business Ethics and Conduct
  • Understands and follows all work rules and follows lawful directions from Supervisors
  • Upholds the company’s non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance and neat and orderly work area in accordance with company policy
  • Attends pertinent training on request
  • Attends company meetings as required
  • Other duties as assigned

About the Company: Each year, we serve thousands of customers in the U.S. and Canada. Through the efforts of our dedicated and talented employees, Premier Truck Group has been honored with many industry achievement awards. By combining the industry’s top nameplates with the most highly skilled workforce, Premier Truck Group stands alone in delivering the Premier Customer Experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.