Technical Customer Service / Support Representative

Are you a goals-oriented problem solver that is passionate about customer service? Imagine spending your days in a clean office without the noise of a typical call center environment. Take advantage of this career with Valley Proteins, an established, successful organization that will provide you with a greater sense of accomplishment and room to grow. 

We are looking for a Technical Customer Service and Support Representative to join our team located at our Headquarters in Winchester, VA. This is a critical role responsible for the daily tasks encompassing recovery tank service and repair. 

As a member of the team, you can expect: 

• Competitive pay
• Great Benefits – medical, dental, vision, profit sharing, paid time off
• $500-$1000 annual contribution towards your healthcare savings account
• 3% guaranteed contribution to your 401(k) account
• Advancement opportunities – We are always looking for key players motivated to move up into higher level roles

If you have the following, we want to hear from you: 

• Associates degree in business related field preferred.
• Candidates with experience in an office setting or call center environment preferred.
• Excellent knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to build effective business relationships both inside and outside the organization and with all levels of an organization.
• Excellent written and verbal communication skills.

ESSENTIAL FUNCTIONS:

• Troubleshoot incoming repair calls routed through customer service or sent via our afterhours teams.
• Review and update all open work orders daily via online portal.
• Review and process service and repair emails from both internal and external customers.
• Call customers with ETAs provided by in-house technicians and 3rd party vendors.
• Create detailed written reports regarding equipment repairs and customer histories.
• Create, ship, and track parts requests to in-house technicians and 3rd party vendors for repairs.
• Transpose information provided by customers and others in a detailed, written format for technicians to review before arriving onsite for a service call.
• Provide technical support and direction via phone or email to onsite field service technicians as needed.
• Ensures and maintains accurate records of all field service calls.
• Tracks and maintains records of warranty work.
• Execute special projects as needed, following statements of work provided by management

About the Company:  Since 1949, Valley Proteins, Inc. has been a leader in recycling used cooking oils and animal by-products into high-quality ingredients for biodiesel, livestock feed, and pet foods. Our focus is on customer service and protecting our environment for a sustainable future. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.